With the tremendous upheaval in travel plans for most people, we at The Discerning Collection would firstly hope everyone is keeping safe. We as a company are doing all we can to ensure that all cancelled holidays are refunded as promptly as humanly possible and wherever we can, we have deferred your holidays at no extra cost. We are, unfortunately, at the mercy of airline policy with regards to refunds of flights and some of the timing of this refunding has been woeful to say the least.
As Managing Director, I have written to all our guests who were due to travel in May, June, July and August advising of the latest situation and letting all these guests know that we have amended our Terms and Conditions temporarily so that the balance of your holidays can be delayed to only three to four weeks prior to departure depending on the date of your holiday. As we operate our own Trust Account, all monies paid to us, with the exception of any money paid for flights, are held in this account until you return from holiday. Therefore, it seems pointless to hold your balance payments until we are more aware of exactly what is happening to your holidays and so we want to be as flexible as possible to suit your needs not ours.
We have managed to agree with all our overseas partners that the accommodation costs for any deferrals will remain exactly the same as the rates in 2020. Airlines are now beginning to release their 2021 rates and so we are able to give definitive quotes for some early 2021 holidays.
I would like to thank all our guests for their patience during this difficult time and also for the many lovely comments we have had in our dealings with your affected holidays. Its greatly appreciated and acts as a timely reminder as to why we are in this industry in the first place.
Keeping You Safe
Flying to your destination:
The whole experience of flying to your chosen destination has no doubt changed since the outbreak of Covid 19. At all departing airports in the UK, face masks are now a requirement in the terminal, at check-in and at the boarding gate. It is advisable to get to the airport at least three hours before departure given the extra procedures that are in place prior to check in. As there is also a UK government requirement for passengers to wear face masks on all public transport, this will also be a requirement on the plane you will travel in.
Hand baggage and catering is also being limited so please check with your airline as to the exact amount that you will be allowed to carry on board and what their on-board service will be. Please check on these links to see what the airlines policies are:
Turkish Airlines https://www.turkishairlines.com/en-gb/announcements/coronavirus-outbreak/
At Your Destination
On arrival at your destination airport face masks are a requirement at the airport terminals. Your transfer vehicles are also individually cleaned prior to your transfer and hand sanitisers are provided on most journeys.
At your accommodation we have taken all the necessary measures to ensure your holiday is as safe as possible. Cleaning at hotels, apartments and villas have been upgraded and will in all cases conform to the local government’s strict requirements. All well used areas and items are being paid particular attention to including light switches, hairdryers where supplied, remote controls, safes, door and window handles bathroom and kitchen surfaces, kitchen utensils, handrails and keys and key-cards.
In our hotels extra hand sanitisers will be provided and in villas a hand sanitiser will be included in your welcome pack. All staff in all our accommodations will follow strict social distancing rules, will wear masks and where necessary wear disposable gloves. In Turkey our hosts will still visit at breakfast times but are aware of the social distancing rules and will follow these strictly.
Breakfasts which in most cases were buffet service are now served at your table.
Sun loungers at hotels and beach clubs will be spaced in accordance with social distancing rules.
Spas and gyms are may not be operating at the moment but we will keep you updated on your individual accommodations as and when the rules change.
If an outbreak of Covid 19 occurs whilst you are on holiday
All our local staff and our hotel and villa partners are fully briefed on what the processes are should there be another outbreak including quarantine procedures if necessary. We will look to implement the local government instructions and laws immediately and will liaise with the Foreign Office and airlines to enable you to return home as quickly and as safely as possible.
Nick Wrightman – Managing Director