Privacy Policy

Who we are

privacy

In this privacy policy references to “we”, “us” and “our” are to The Discerning Collection. References to “our Website” or “the Website” are to www.discerningcollection.com

What information we collect and how
The information we collect via the Website may include.

  • Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  • In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers)
  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  • Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • to process your order, to provide pre and after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide pre and after-sales service) and in our case this is mainly to airlines, handling agents overseas and hotels and villas.
  • in certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

We currently do not have an online booking service so all the details currently collected will usually but not always be obtained through our phone calls with yourselves. We do provide an enquiry platform where we collect your name, telephone number and emai laddress to assist us with helping you book a holiday with the Discerning Collection Ltd.

Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address: The Discerning Collection Marine House, Thorpe Lea Road, Egham, Surrey. TW20 8BF